Shipping & Returns Policy

Shipping Policy:

Typically, all orders ship within 3-4 business days of purchase. Orders placed over the weekend will be processed the following week. During busy periods, including holidays and sales events, processing time may increase to 5-7 business days before your package is shipped.

The Essential Oil Company reserves the right to adjust shipping charges as needed. If an adjustment is necessary, a member of our customer service team will reach out to discuss the best options.

Expedited shipping is processed in the same order as standard shipping. If you need your order fulfilled faster, please contact us, and we will do our best to accommodate your request.

International Shipping Policy:
We are pleased to offer international shipping to our valued customers worldwide. Please review the following information regarding international orders:

Customs Fees & Import Taxes: International orders may be subject to customs fees, import taxes, duties, or other fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. Please contact your local customs office for details before placing an order.
Customs Clearance: International shipments may experience delays due to customs clearance procedures. While we strive to ensure smooth processing, we cannot guarantee specific delivery dates for international orders.
Shipping Rates & Delivery Times: Shipping rates and estimated delivery times vary by destination and chosen shipping method. Available options will be displayed during checkout.
Shipping Restrictions: Some items may be restricted from international shipping due to legal or logistical reasons. Customers should review our list of prohibited items before placing an order.
Order Tracking: A tracking number will be provided via email once your order has shipped. Please note that tracking availability may vary based on shipping method and destination.
Lost or Damaged Shipments: While we take every precaution to ensure safe delivery, we cannot be held responsible for lost, stolen, or damaged shipments once they have been handed over to the carrier. If you experience an issue, please contact us, and we will assist you in resolving it.
Returns & Exchanges: Please review our Returns & Exchanges Policy for international return eligibility.

By placing an international order, you agree to these terms and conditions. If you have any questions or concerns, please contact us.

Back Orders:
If an item is backordered, it will ship as soon as it is back in stock. Our customer service team will notify you via email regarding backorders. For inquiries about out-of-stock items, please contact info@essentialoil.com.

Returns & Exchanges Policy:
We offer refunds and exchanges within 30 days of purchase. If 30 days have passed, we cannot offer a refund or exchange.

Eligibility for Refunds & Exchanges:

Items must be unused, unopened, and in their original condition and packaging.
Proof of purchase is required.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email info@essentialoil.com and send your item to:
The Essential Oil Company
2150 Industrial Drive, Niles, MI 49120

Exempt Goods:
The following items are non-refundable:

Distillation Equipment
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Once your return is received and inspected, we will email you regarding the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds:
If you have not received a refund, please check your bank account, then contact your credit card company. If you still have not received your refund, contact us at info@essentialoil.com or (971) 512-1296.

Shipping for Returns:
Customers are responsible for return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please return products to:
The Essential Oil Company
2150 Industrial Drive, Niles, MI 49120

Depending on your location, the time it takes for your exchanged product to reach you may vary. We cannot guarantee receipt of your returned item.

Defective or Damaged Products:
If your order arrives damaged, please contact us immediately. Email info@essentialoil.com with:

A photo of the damaged item
A detailed description of the issue
Your order number

We will replace the item or issue a refund accordingly.

For further assistance, feel free to contact us at info@essentialoil.com or (971) 512-1296.

Thank you for choosing The Essential Oil Company!