Privacy Policy
Effective Date: February 2025
Essential Oil Company ("we," "our," "us") operates as a DBA of Applied Herbals, LLC. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website and use our services.
1. Information We Collect
We collect personal information to provide and improve our services. This may include:
- Name, email address, shipping and billing addresses, and phone number
- Payment details (processed securely via Shopify, QuickBooks, and ACH; we do not store payment information)
- Order history and preferences
- Marketing preferences and communication history
- Website usage data through cookies and analytics
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill orders
- To communicate with you about your orders, inquiries, and customer support
- To send marketing emails via HubSpot (with an unsubscribe option included in every email)
- To improve our website, products, and customer experience
- To comply with legal requirements and prevent fraud
3. Payment Processing
We accept payments via Shopify, which offers Apple Pay, PayPal, Shop Pay, and all major credit cards. ACH payments are also supported. Payments are processed securely, and we do not store your financial details.
4. Third-Party Services
We use third-party integrations, including:
- Shopify (e-commerce platform)
- ShipStation (order fulfillment)
- HubSpot (marketing and customer communication)
- Google Analytics (website traffic tracking)
5. Cookies and Tracking Technologies
We use cookies to collect data for Google Analytics to improve website functionality and user experience. By using our website, you consent to our use of cookies. You can manage cookie settings in your browser.
6. Data Retention
We retain customer history indefinitely. If an account remains inactive for an extended period, we may delete the associated data as part of routine clean-up.
7. Compliance with California and EU Regulations
California Residents (CCPA Rights)
If you are a California resident, you have the right to:
- Request access to your personal information
- Request deletion of your data
- Opt out of the sale of your data (we do not sell personal information) To exercise these rights, contact us at [Insert Contact Information].
EU Residents (GDPR Compliance)
If you are in the European Union, you have the right to:
- Access, correct, or delete your personal information
- Restrict processing or object to data use
- Request data portability To exercise these rights, contact us at [Insert Contact Information].
8. Changes to This Privacy Policy
We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Essential Oil Company
2150 Industrial Way, Niles, MI 49120
Email: info@essentialoil.com
Phone: (971) 512-1296